My screen went out on the less than 7 months old iphone. To get it looked at, just looked at, takes a drive to the mall. Then a wait if 20 minutes to see someone who signs you up for a 1 hour 32 minute wait. You can't leave the store because if they call you earlier, they just put you back at the end of the line. Then it may take another hour and a half to get the repair person to see it.
A am frustrated. This is my experience with all the times I have been in the Apple Store. They have money so they can be service snobs, I guess.
And the worst part is that they have no chairs. So I am sitting on the floor in the front window rewatching it rain and wanting a cup of coffee. And maybe lunch. For the next hour and a half......