So Frank is on the phone to the insurance company trying to get a 90 day prescription. His doctor faxed the script to them a week ago. Some reason they didn't get it for 2 days; couldn't find it for another day; then have had a single question each day for the last 3 days. This was the conversation today.
Express Scripts: Hello, Mr. Parks.
ES: Can I call you Franklin?
F: Please do.
ES: What can I do for you today, Franklin?
F: My doctor faxed in a script for a 90 day supply of the XYZ pills I have taken for the last 8 years. On Monday, we confirmed you have the script. On Tuesday, we confirmed my doctor was part of your network. On Wednesday, we confirmed that I have been an employee of (my company) for 23 years and I do have insurance with them.
F: So what do you need me to confirm for you today so I can get my prescription?
ES: Can you confirm your date of birth and your zipcode?
F: 4-2-XXXX 70406
ES: Did you say October 8?
It was at this point I just lost it! This literally sounded like a comedy routine. Maybe I should send it in to Hollywood!
PS..............They did agree to send him his 90 day supply the doctor ordered, but they told him they won't mail it out for another 6 days! Go figure.