Dancing With the Insurance Company

So Frank is on the phone to the insurance company trying to get a 90 day prescription.  His doctor faxed the script to them a week ago.  Some reason they didn't get it for 2 days; couldn't find it for another day; then have had a single question each day for the last 3 days.  This was the conversation today.

Express Scripts: Hello, Mr. Parks. 

 Frank: Hello.

ES: Can I call  you Franklin?

F: Please do.

ES: What can I do for you today, Franklin?

F: My doctor faxed in a script for a 90 day supply of the XYZ pills I have taken for the last 8 years.  On Monday, we confirmed you have the script.  On Tuesday, we confirmed my doctor was part of your network.  On Wednesday, we confirmed that I have been an employee of (my company) for 23 years and I do have insurance with them. 

ES: OK
 
F:  So what do you need me to confirm for you today so I can get my prescription?

ES:  Can you confirm your  date of birth and your zipcode?

F:  4-2-XXXX  70406

ES:  Did you say October 8?

It was at this point I just lost it!  This literally sounded like a comedy routine.  Maybe I should send it in to Hollywood!

PS..............They did agree to send him his 90 day supply the doctor ordered, but they told him they won't mail it out for another 6 days!  Go figure.