The visit was very frustrating because you cannot just walk in and get helped. You have to schedule an appointment and describe your problem just to ask a question. So armed with an appointment 3 days in the future I left the store with nothing solved.
So the big appointment day comes, Friday at 1:30 pm. I was there 10 minutes early, as requested. I got signed in, described my problem and had my appearance noted. They walk around looking for the description the bodyguard at the door puts in your appearance notes. I guess that is for the police if you steal something while you are there.
I waited until after 1:45 pm before Genius #1 found the me that matched my description and asked if she could help. I described my problem and she nodded like she cared, and left.
Then Genius #1 comes back and brings Genius #3. He started off by saying he felt my pain. He wanted me to know that so he said it again. I knew he felt my pain.
|My computer at home|
|I feel your pain, and want to|
make you feel my superiority
Unfortunately, pain or no, he could not help me unless I could bring my computer there to feel my pain as well. I reiterated all I wanted to do was to download audiobooks from the library and delete things from my iPod I no longer wanted.
As you can imagine, he felt my pain. But he was unable to help me unless I could bring my computer in and he could actually SEE what I was doing. I asked if we could use one of the MANY computers in the store and he said he could feel my pain, but no.
I tried three times to ask the question in a different way, I even brought Frank in asking him to moderate because I was so frustrated I was getting ready to show him what PAIN felt like.
Frank tried several approaches with no luck. I looked at Genius #1 with tears of total and utter frustration in my eyes and asked her.....what do I do now. The iPod is of no use to me if I can't do this with it. Genius #3 suggested he could get my money back for me if his management approved it.
Can you imagine that? They cared so little about helping me figure out two aspects of my iPod that they were willing to give me my money back? Although I know he felt my pain the whole way.
Big Bang Theory
as my Apple Creative
Genius #1 asked me to wait for a Creative. This is like a science fiction move now. Genius', Creatives, Adepts, unicorns...........how will they torture me next in a world I little understood?
After 20 minutes or so, a Creative walks over to me. I guess he had my description as well. He looked just like Sheldon on the Big Bang Theory, I swear! I once again explained my problem. I added if he felt my pain even once, I was out of there.
He helped me with several things. One, he said that the iPod was not like a computer where you could work ON the device. You had to work it through iTunes and make changes in there, sync the iPod to iTunes in the computer and it would be changed. So deletes were done in iTunes on the computer WITHOUT the iPod connected. If the iPod was connected it would not work.
That was an eye opener. I am not without a level of understanding in computers, I do quite well in fact. But I am not an Adept or a Creative. But when he said that, I understood a lot.
And he also helped me with the downloading of the audiobooks. He asked me to uninstall the Overdrive program and then reinstall it from a website he gave me.
Using those two incredibly important pieces of information, I was able to successfully download an
audiobook and delete one from the iPod.
Once I got the first one done, I told Frank we needed to download books continuously for the weekend. And we needed to do all the books we ever hoped to read for the rest of our lives. I may never remember how to do this next week!
In all honesty